Refund policy
Return Window
We accept returns of new/unused merchandise in original packaging within 3 business days of delivery, after return approval and receipt of a return code.
Non-Returnable Items
The following items are final sale and cannot be returned or exchanged (unless defective):
- Sale items
- Custom orders (custom fabric, sizing, or personalized items)
- Intimate/personal care items (e.g., straws) for health and hygiene reasons
- Cancer-related items (port pillows, mastectomy pillows, lumpectomy heart pillows)
- Gift cards
How to Start a Return
Contact us at luckyelefantdesigns@gmail.com or use our return form. Items sent back without prior approval will not be accepted.
Return Shipping
- If the item is defective, damaged, or incorrect, we will provide a prepaid return shipping label.
- For all other returns, return shipping is the buyer's responsibility.
Restocking Fee
A 15% restocking fee will be deducted from your refund on all standard returns.
Refunds
Once your return is received and inspected, we'll notify you of approval. If approved, a refund will be issued to your original payment method, minus original shipping costs, the restocking fee, and any discounts applied at purchase. Please allow time for your bank or card issuer to process the refund.
Damages & Issues
Inspect your order upon receipt. Contact us immediately if your item is defective, damaged, or incorrect so we can make it right.
Exchanges
To exchange an item, return the original item first. Once accepted, place a new separate order for the replacement.